Support
Questions, ideas or a problem? Write to support@freshform.ch. Please include your iPhone and iOS version.
Frequently asked
Why does Freshform need access to Apple Health?
All numbers are computed from data your iPhone and Apple Watch already record: workouts, heart rate, heart rate variability, resting heart rate and sleep. Without access there is nothing to compute.
Does my data leave my iPhone?
No. There is no account and no server. Only barcode numbers go to Open Food Facts when you look up a product.
My readiness shows no score yet.
Readiness needs a few nights of heart rate variability and resting heart rate as a baseline. Wear your Apple Watch to sleep for 3 to 7 nights.
Some data is missing.
Check Settings › Health › Data Access & Devices › Freshform and allow the missing categories. Then pull down on Today to refresh.
Is there an Android version?
Not yet. Freshform needs overnight heart rate variability, resting heart rate and sleep stages, which the Apple Watch records reliably. On Android this depends on the watch. If you would like an Android version, write to us with the subject "Android" and tell us which watch you use.
Do I need an Apple Watch?
For the readiness score you need heart rate variability and resting heart rate measured overnight. An Apple Watch records them; other trackers (Oura, Whoop, Garmin, Withings and others) work if their app shares these data with Apple Health. Without any of them, training load (for workouts with heart rate), sleep hours, food and water still work. Settings › Your setup shows what arrives on your iPhone.
Do I need Apple Intelligence?
Only for the coach chat, the AI-written daily briefing and reading nutrition labels with the camera. They need an iPhone 15 Pro or newer with Apple Intelligence turned on. Everything else works on any iPhone with iOS 26; without Apple Intelligence the daily briefing uses fixed texts.
How do I cancel Pro?
Subscriptions are managed by Apple: Settings › your name › Subscriptions › Freshform. Cancel at least a day before the renewal date.
How do I restore my purchase on a new iPhone?
Open Pro in the app and tap Restore purchases. Use the same Apple Account you bought it with.
Is Freshform a medical device?
No. Freshform gives training and wellbeing information. It does not diagnose or treat any condition. Ask a doctor about health concerns, especially blood pressure readings.